Shipping policy

1. Processing & Shipping Time

• Orders are processed within 2-3 business days.

• Standard shipping takes 5-10 business days, depending on location.

• Shipping times are estimates and not guaranteed.

2. Shipping Delays

StepsIQ is not responsible for shipping delays caused by external factors, including supply chain disruptions, carrier delays, customs processing, or other unforeseen circumstances.

3. Incorrect Address Disclaimer

If the shipping address provided is incorrect or incomplete, we are not responsible for non-delivery. Please double-check your shipping information before placing an order.

4. Lost or Stolen Packages

StepsIQ is not responsible for lost or stolen packages. If your package is marked as delivered but you have not received it, please contact your shipping carrier for further assistance.

5. Contact Information

For any shipping-related inquiries, contact us at: 📧 Email: support@stepsiq.com